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Common Help Topics

Order Status

If you are inquiring about the status of a recently placed order or need to track a shipped order, see our online order status. You will need your order number and the last name used for the billing address.

Returns & Exchanges

If you are inquiring about a recent return and/or refund please note it can take up to 6 weeks from when we receive your returned merchandise for processing. If you provided an email when you placed your order you will receive an email when your return/refund has been processed.

Remove From Mailing List

If you have requested to be removed from our catalog mailing list, note that it can take 4-6 weeks to fully process your request and you may receive one more catalog within that time period.
  • Call to Place Orders
    1-800-388-9662
  • Call Customer Service
    1-877-758-6946
  • Fax Order
    1-800-866-3235
  • Send Mail To
    P.O. Box 3332
    Chelmsford, MA 01824-0932

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